The Gambling Commission has ordered QuinnBet (Gibraltar) Limited to pay £609,104 after finding anti-money-laundering and social-responsibility failures at the operator behind quinnbet.com, according to the regulator. The payment is being made as part of a settlement after an investigation that followed a compliance assessment and a formal review under section 116 of the Gambling Act 2005.
As reported in July, the Gambling Commission had already imposed a £900,000 settlement on Betfred’s operator after finding a gap in safer-gambling monitoring.
The QuinnBet case covered conduct between March 2023 and August 2025 on the AML side. The Commission said the company did not ensure its policies, procedures and controls were appropriate or effectively implemented, and that its suspicious activity reporting controls were too slow to ensure reports were filed as soon as practicable.
One example in the public statement involved a customer whose payslips showed monthly earnings of about £2,000 but who was able to deposit and lose £9,000 in four days. In another case, a customer deposited about £120,000 and withdrew £111,000 in a little under three months. QuinnBet received a bank statement and tax return, but the Commission said it assumed the customer was recycling funds without seeking evidence of the source.
The safer-gambling findings ran from October 2023 to August 2025. The regulator said QuinnBet failed to comply with the requirements for remote customer interaction, including the need to identify, act and evaluate signs of harm as an ongoing process. It also said the operator did not always flag indicators of risk in time for manual intervention or automated processes.
A key weakness was a temporary failure of deposit-limit controls during a migration to a new platform. QuinnBet said it knew customers aged 18 to 24 were vulnerable to gambling harm and had set lower deposit limits for them, but before the migration those limits were applied manually and could take several hours to become active. During that delay, customers could deposit over their intended limit, and one young adult was able to deposit eight times the intended monthly limit before it was applied and then lost the entire amount in a day.
The same migration problem meant 194 customers were allowed to deposit and potentially lose funds above intended limits after human and software update errors caused two deposit-limit controls to fail on some accounts. The statement also said QuinnBet did not always identify unusual betting patterns, including one customer who placed about 4,800 bets in a day and 7,000 the next day without this being flagged, and another whose stakes rose to more than £215,000 in a day after a large win.
Between February and May 2025, QuinnBet also failed to carry out financial vulnerability checks on time for some customers who met the relevant threshold. The company later found that 41 customers would have failed those checks and 136 would have required account restrictions.
John Pierce, the Commission’s director of enforcement, said the case showed the consequences of relying on systems that cannot respond quickly enough to signs of harm and financial crime. He said the operator had recognised the issues and taken immediate action to strengthen its AML policies and procedures and improve how it identifies and responds to indicators of harm.
