Online gambling operators must provide a standardised gross deposit limit from Sept. 30, enabling customers to set a cap based solely on money paid into an account over a fixed period.
The requirement is the second phase of the Gambling Commission’s reforms to consumer gambling-management tools. Operators may continue to offer net deposit limits, loss limits and other financial controls, but the term “deposit limit” may be used only for the standardised gross-deposit tool.
The Commission’s rules require the gross deposit limit to receive at least equal prominence to any other financial limit an operator offers. Businesses must not hide or suppress it in order to promote alternative tools. While the mandatory gross limit must use fixed time frames, net deposit limits and other financial limits may use either fixed or rolling periods.
The deadline was originally June 30 but was extended to the end of September after stakeholder feedback that operators needed more time for technical development. The Commission updated and reissued its consultation response on May 22 to clarify the final requirements under Remote Technical Standards provision RTS 12B.
The changes follow concern that operators had adopted differing interpretations of deposit limits, leaving customers to encounter different products under the same name. A supplementary consultation was launched in March 2025 and closed on April 30 that year. The Commission later decided to revise both the requirements and implementation guidance.
The reforms are linked to commitments in the 2023 White Paper, High stakes: gambling reform for the digital age, and are intended to make meaningful financial limits easier to set and maintain. The first phase took effect in October 2025, requiring businesses to prompt customers to set a financial limit before their first deposit and to send six-monthly reminders to review account and transaction information.
A Commission study published in February 2025 found that about three-quarters of 190 respondents who had used deposit limits reported positive experiences. The regulator has said the standardised approach is intended to give customers greater consistency, simplicity and control when budgeting their gambling spending.
