Kangwon Land has held responsible-gaming training for casino workers at the High1 Grand Hotel, teaching employees how to recognise signs of excessive gambling and direct customers towards protective services.
The Nov. 5 session formed part of the company’s Over-Immersion Gatekeeper Education programme, according to Newsworks. It used case studies to help staff identify behavioural warning signs, apply the lessons during daily operations and give timely guidance to people who may need help.
The programme combined online and in-person instruction. Its curriculum covered identifying over-immersion, initial response procedures, available protective systems and referrals for professional counselling through Kangwon Land’s Mind-Filling Center.
Kim Kyung-hoon, director of the centre, said customer protection begins with the attention and actions of the employees who interact most frequently with visitors. Kangwon Land said it would build staff capabilities through on-site response training, discussions and expert lectures, with the aim of fostering a healthy gaming culture.
The company plans to add internally delivered online courses using content co-produced with the Korea Center on Gambling Problems Prevention and Healing. It has also launched an AI Addiction Prevention Counseling Chatbot for gambling operators and operates a 24-hour KakaoTalk channel offering information on its responsible-gambling system and nationwide counselling agencies.
Kangwon Land’s broader support work has included the first session of its 2026 Residential Healing Camp, held at Yeongwol High Healing Center in March after a memorandum with the Korea Center on Gambling Problems Prevention and Healing and the Forest Healing Foundation. Twenty recovered gamblers took part in group counselling and alternative healing activities over three nights and four days.
The programme continues Nov. 23, when Seo Min-soo, director of the Police Human Resources Development Institute’s Education Center, is scheduled to lecture on excessive engagement in digital environments and the need for prevention in daily and family life.
